The Effect of Maintenance Department Performance and Service Quality of Offshore Vessel on Increased Charterer Satisfaction (Study Case at PT. Baruna Raya Logistics)

Authors : Azzyra Hana Paramadiena; Asep Suparman; Endang Sugiharti

Volume/Issue : Volume 7 - 2022, Issue 1 - January

Google Scholar :

Scribd :


PT. Baruna Raya Logistics is a company engaged in providing ship services specifically for offshore drilling sites. However, in the performance of the Maintenance Department, there are still several obstacles that can affect the quality of offshore ship services. Service quality is one of the important factors to shape and increase customer satisfaction. This study aims to determine the effect of maintenance department performance and the quality of offshore ship services on increasing customer satisfaction at PT. Baruna Raya Logistics. The research was conducted at PT. Baruna Raya Logistics using quantitative descriptive method, with path analysis with the number of research samples taken as many as 34 respondents to ship users according to the number of ships owned by the company called census sampling. Data were collected through the instrument in the form of statement sheets which were tested using SPSS software version.24. With the results of the study that there is a positive and significant effect of the performance of the maintenance department and the quality of service on customer satisfaction partially or simultaneously. Then it can be known things that need to be done or improved by the company.

Keywords : Maintenance Department Performance, Service Quality, Increasing Customer Satifcastion.


Paper Submission Last Date
31 - May - 2023

Paper Review Notification
In 1-2 Days

Paper Publishing
In 2-3 Days

Video Explanation for Published paper

Never miss an update from Papermashup

Get notified about the latest tutorials and downloads.

Subscribe by Email

Get alerts directly into your inbox after each post and stay updated.

Subscribe by RSS

Add our RSS to your feedreader to get regular updates from us.