Authors :
Rizal Agung Widhodho; dan Rosalendro Eddy Nugroho
Volume/Issue :
Volume 7 - 2022, Issue 7 - July
Google Scholar :
https://bit.ly/3IIfn9N
Scribd :
https://bit.ly/3Qg4H6p
DOI :
https://doi.org/10.5281/zenodo.6956296
Abstract :
Many factors that cause failure in the
implementation of construction can occur. For this reason,
careful planning is needed in the design, so the quality of
the product must be considered. Risk management in the
implementation of construction planning is important to
note. Based on this, the researchers conducted risk
management research by looking at product quality,
timeliness and customer service at the consulting company
PT PLN Enjiniring so that they could determine the effect.
In this study, data was collected through a questionnaire
method to 100 respondents at Internal PLN Engineering
using purposive sampling method to determine
respondents' responses to each variable. Then an analysis
of the data obtained in the form of quantitative analysis
and qualitative analysis was carried out. The data analysis
technique used is multiple linear regression analysis which
serves to prove the research hypothesis. The data that has
met the validity test, reliability test, and classical
assumption test were processed using the SPSS program.
The results of multiple linear regression analysis found
that product quality, timeliness and customer service had
a positive relationship with risk management. The
influence of timeliness and customer service on risk
management has a significant effect, while product quality
on risk management shows an insignificant effect.
Keywords :
Multiple Linear Regression. Product Quality, Risk Management, Service Delivery, Timeliness,
Many factors that cause failure in the
implementation of construction can occur. For this reason,
careful planning is needed in the design, so the quality of
the product must be considered. Risk management in the
implementation of construction planning is important to
note. Based on this, the researchers conducted risk
management research by looking at product quality,
timeliness and customer service at the consulting company
PT PLN Enjiniring so that they could determine the effect.
In this study, data was collected through a questionnaire
method to 100 respondents at Internal PLN Engineering
using purposive sampling method to determine
respondents' responses to each variable. Then an analysis
of the data obtained in the form of quantitative analysis
and qualitative analysis was carried out. The data analysis
technique used is multiple linear regression analysis which
serves to prove the research hypothesis. The data that has
met the validity test, reliability test, and classical
assumption test were processed using the SPSS program.
The results of multiple linear regression analysis found
that product quality, timeliness and customer service had
a positive relationship with risk management. The
influence of timeliness and customer service on risk
management has a significant effect, while product quality
on risk management shows an insignificant effect.
Keywords :
Multiple Linear Regression. Product Quality, Risk Management, Service Delivery, Timeliness,
