The Effect of Public Service Performance Based on Information Technology on Single Submission User Satisfaction


Authors : Husnul Khotimah

Volume/Issue : Volume 5 - 2020, Issue 3 - March

Google Scholar : https://goo.gl/DF9R4u

Scribd : https://bit.ly/2VcSJko

As a public service provider, the government is faced with many problems related to improving the quality of public services through good service performance and quality service products. The education and training factors also play an important role in the service and satisfaction of users of information technology systems. Based on these thoughts, a study was conducted on the effect of information technology-based public service performance on Online Single Submission user satisfaction. There are several methods of collecting data and information, including distributing questionnaires, interviews and observing the field. Data collected was analyzed using the regression analysis method, and correlation analysis. The analysis shows that there is a significant relationship between the research variables. So it can be concluded that the performance of public services, educational background and training and information technology systems have a significant effect on user satisfaction Online Single Submission.

Keywords : Performance, Public Service, Education And Training, Information Technology, Online Single Submission, Oss.

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