The Effect of Total Quality Management Implementation on Quality Performance through Knowledge Management and Quality Culture as Mediating Variable at PT XYZ


Authors : Zulfirman; Ahmad Hidayat Sutawijaya

Volume/Issue : Volume 7 - 2022, Issue 4 - April

Google Scholar : https://bit.ly/3IIfn9N

Scribd : https://bit.ly/3rQlIdy

DOI : https://doi.org/10.5281/zenodo.6496761

The intense level of construction business competition demands that Construction Company has to improve their performance to compete with other construction companies. One of the performances that need to be improved is Quality Performance. PT XYZ as a foundation specialist contractor operating in Indonesia seeks to improve Quality Performance in order to face competition in the foundation construction business in Indonesia. The purpose of the study is to analyze the effect of Total Quality Management (TQM) on Quality Performance mediated by Knowledge Management and Quality Culture in PT XYZ. The research method used quantitative research method. This study used primary data and analysis data using Structural Equation Modeling–Partial Least Square (SEM-PLS). The employee population is 259 employees and sample of this study is 53 employees at different positions level of PT XYZ. The results showed that Total Quality Management, Knowledge Management, and Quality Culture had positive and significant effect on Quality Performance at PT XYZ. Knowledge Management and Quality Culture can mediate the effect of TQM on Quality Performance.

Keywords : TQM, Knowledge Management, Quality Culture, Quality Performance, Construction Industry.

CALL FOR PAPERS


Paper Submission Last Date
31 - July - 2022

Paper Review Notification
In 1-2 Days

Paper Publishing
In 2-3 Days

Never miss an update from Papermashup

Get notified about the latest tutorials and downloads.

Subscribe by Email

Get alerts directly into your inbox after each post and stay updated.
Subscribe
OR

Subscribe by RSS

Add our RSS to your feedreader to get regular updates from us.
Subscribe