Authors : Ayeyi Victoria Gyebo; Amiruddin Ahamat; Siti Norbaya Yahaya

Volume/Issue : Volume 5 - 2020, Issue 10 - October

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Abstract : The purpose of this paper is to review the effectiveness of medical technology to improve service quality in the Nigerian healthcare sector.This paper is a review of medical technology and service qualityto see what modifications could help to achieve sustainable medical technology to improve the service quality in the hospitality industry.The findings of the study showed that healthcare environment has acknowledgedthe importance of adopting medical technology.Discoveries showed that service quality as perceived by patients in a hospital setting is determined by cleanliness, hygiene,competence of doctors, and skilfulness of nurses among other factors that patients may consider as service quality. In general, thefindings of this study could help hospital managers and medical personnel (doctors,nurses, and patients) consider medical technology as a major characteristic that defines service quality positively in the healthcare sector of Nigeria.

Keywords : Medical Technology, Service Quality, Qualification Development, Healthcare Sector and Nigeria.