Online shopping, online food, online
vegetables and groceries, online teaching, online
commuting. When everything is online, let’s discuss
online workforce. How do owners manage these
workforce? Most of these employees are not permanent
and they work on call, sometimes at the last minute call.
Here few names come like OLA, ZOMATO, UC,
AMAZON, MYNTRA,NYKAA,BYJU’s and many more.
Is it not a tough job to manage such employees who work
with the owners after some formal contract? Are these
employees trustworthy? Don’t they breach the contract?
Do these employees face any kind of difficulties during
service providing? Are the employees satisfied with the
This study is an effort to know about the
trustworthiness of GIG workers and the difficulties
workers face during service. A two way study, which
tries to find out the various facets of GIG economy. A
sample of 35-40 GIG workers will be interviewed in
Bhubaneswar, Odisha and 12 company authorities will
be interviewed to know the facts. The method of research
is purely Interview based and primary data will be
collected. After data collection, data analysis will be
based on subjective inference as most of the questions
would be open-ended. The Sampling will be Random.
Questions will be asked to 35-40 GIG employees as per
the convenience of the Researcher. Already 12 company
authorities have been contacted and a different set of
questions will be asked to them as well.
Service Industry is growing everyday in India and
with the COVID-19 pandemic outbreak, GIG economy
has a name in each Indian household. Many people
became jobless during Pandemic and a large portion of
that unemployed workforce joined the GIG workforce.
People got temporary jobs and got some relief. Some are
preferring these kind of jobs rather than working 9-6
jobs. Mostly ladies are preferring such jobs as they are
working as per their convenience. This system is a
blessing for them during Pandemic. So, the researcher
has made an effort to know the two way impact of this
Keywords : GIG Workforce, COVID-19 Pandemic, Formal Contract