Digitalization is transforming the way governments deliver services to their citizens. In Benin, the government has launched a number of digitalization initiatives, such as online tax filing, online passport applications, and online business registration. These initiatives have the potential to make it easier and more convenient for citizens to access government services. This study examines the impact of digitalization on government services in Benin. The study aims to understand the benefits and challenges of digitalization, and to identify best practices for implementing digitalization initiatives. The study uses a qualitative research approach. Data is collected through surveys and case studies. The surveys are conducted with citizens and government employees to understand their experiences with digitalization. The case studies focus on specific digitalization initiatives, such as online tax filing and online passport applications. The study adheres to ethical guidelines for research involving human subjects. Informed consent is obtained from all participants, and their confidentiality is protected. Digitalization has the potential to transform the way governments deliver services to their citizens. However, it is important to carefully consider the benefits and challenges of digitalization before implementing digitalization initiatives. Governments should also focus on making digitalization initiatives accessible to all citizens and providing training and support to citizens and government employees.

Keywords : Digitalization, Government, services, Citizen, access, Best practices, Implementation, Policy.