Digitalization is transforming the way
governments deliver services to their citizens. In Benin,
the government has launched a number of digitalization
initiatives, such as online tax filing, online passport
applications, and online business registration. These
initiatives have the potential to make it easier and more
convenient for citizens to access government services.
This study examines the impact of digitalization on
government services in Benin. The study aims to
understand the benefits and challenges of digitalization,
and to identify best practices for implementing
digitalization initiatives. The study uses a qualitative
research approach. Data is collected through surveys and
case studies. The surveys are conducted with citizens and
government employees to understand their experiences
with digitalization. The case studies focus on specific
digitalization initiatives, such as online tax filing and
online passport applications. The study adheres to ethical
guidelines for research involving human subjects.
Informed consent is obtained from all participants, and
their confidentiality is protected. Digitalization has the
potential to transform the way governments deliver
services to their citizens. However, it is important to
carefully consider the benefits and challenges of
digitalization before implementing digitalization
initiatives. Governments should also focus on making
digitalization initiatives accessible to all citizens and
providing training and support to citizens and
government employees.
Keywords : Digitalization, Government, services, Citizen, access, Best practices, Implementation, Policy.