The study is on the impact of National Health
Insurance Scheme on enrollees in Gombe metropolis.
The study aimed at examining the problems and
challenges of the scheme, determining the enrollee’s level
of satisfaction towards services provided and to proffer
solutions to improve health service delivery. The
research work adopted a survey research design where
questionnaires were administered and interview was
conducted so as to sample the views of the respondents
and to draw conclusion for the study. The major findings
of the study are: the NHIS was established against the
poor state of the national healthcare system and the
rising cost of healthcare services. The scheme reduces
out of pocket payment for healthcare services. It aims at
improving access to good healthcare service delivery
among Nigerians. Also the study found out that there is a
significant relationship between enrollee’s satisfaction
and quality of services provided. Hence the study
suggests that the scheme should include some expensive
drugs, procedures and some expensive surgical
operations, increase the supply of medicine/drugs to
health facilities, re-train health personnel and also post
more healthcare personnel to health facilities.
Keywords : Health, Healthcare, Health Maintenance Organization, Health Care Provider, National Health Insurance Scheme, Enrollee, Satisfaction.