The Importance of Tangible, Empathy and Reliability on User's Service Satisfaction of Primary Services (Empirical Study at 22 Public Health Padang Cit


Authors : Hayu Yolanda Utami, Rizky Natassia, Susi.

Volume/Issue : Volume 3 - 2018, Issue 10 - October

Google Scholar : https://goo.gl/DF9R4u

Scribd : https://goo.gl/XUzDFd

Thomson Reuters ResearcherID : https://goo.gl/KTXLC3

This study aims to analyze and see the effect of variables of physical evidence, empathy and reliability that can affect the satisfaction of the community of primary service users. This research type is descriptive assosiatif and using sampling technique with sample number 660 respondent. This study used multiple regression analysis . The result of this research shows that partially physical evidence variable has positive and significant effect on the satisfaction of the community of primary service users. This is evidenced by the sig value (0.0360) <α (0.05). Empathy variables is positive and not significan influence the satisfaction of the community of primary service users by the value of sig (0.4403)> α (0.05) and for the variable of reliability have a positive and significant effect on the satisfaction of the community of primary service users, this is proved by sig (0.0005) <α (0.05).

Keywords : tangible, empathy, reliability, satisfaction.

CALL FOR PAPERS


Paper Submission Last Date
31 - December - 2021

Paper Review Notification
In 1-2 Days

Paper Publishing
In 2-3 Days

Never miss an update from Papermashup

Get notified about the latest tutorials and downloads.

Subscribe by Email

Get alerts directly into your inbox after each post and stay updated.
Subscribe
OR

Subscribe by RSS

Add our RSS to your feedreader to get regular updates from us.
Subscribe