The Influence of a Service Instrument for Measuring Patient Satisfaction in Multispecialty Teaching Hospital at Odisha


Authors : Pritipadma Mohanty; Dr. Aurolipy

Volume/Issue : Volume 8 - 2023, Issue 7 - July

Google Scholar : https://bit.ly/3TmGbDi

Scribd : https://tinyurl.com/nhc6j4t4

DOI : https://doi.org/10.5281/zenodo.8202979

Abstract : Introduction: Patient satisfaction plays an important role to measure the service quality. Many factors directly or indirectly contribute towards the satisfaction of patients, but looking into the current scenario healthcare sector gives more priority to patient satisfaction which indirectly act as word of mouth. Presently the patient’s expectation level has much increased to reach at that point healthcare sector gives priority to word of mouth than observation. Some common factors which contribute towards the satisfaction of patient are commonly used to measure the quality of healthcare.The Objectives of the study: (a)To study the satisfaction level of inpatient at a multispecialty teaching hospital.(b)To study the different contributary factors affecting patient satisfaction. (c)To analyze the various gaps to improve patient satisfaction.Materials and Methods: The descriptive study was done in multispecialty teaching hospital. About 3000 inpatient feedback forms were analyzed for the study. All the data were entered in Microsoft excel sheet and analyzed using SPSS software package.Conclusion: To conclude, after availing the healthcare service the patient shows its satisfaction and dissatisfaction in various areas. Thus, all deficiencies shall be addressed by the hospital with immediate effect to convert the dissatisfaction to satisfaction of inpatient in multispecialty teaching hospital, Odisha.

Keywords : Patient Satisfaction, Patient Expectation, Multispecialty Teaching Hospital, Improvement Service Quality.

Introduction: Patient satisfaction plays an important role to measure the service quality. Many factors directly or indirectly contribute towards the satisfaction of patients, but looking into the current scenario healthcare sector gives more priority to patient satisfaction which indirectly act as word of mouth. Presently the patient’s expectation level has much increased to reach at that point healthcare sector gives priority to word of mouth than observation. Some common factors which contribute towards the satisfaction of patient are commonly used to measure the quality of healthcare.The Objectives of the study: (a)To study the satisfaction level of inpatient at a multispecialty teaching hospital.(b)To study the different contributary factors affecting patient satisfaction. (c)To analyze the various gaps to improve patient satisfaction.Materials and Methods: The descriptive study was done in multispecialty teaching hospital. About 3000 inpatient feedback forms were analyzed for the study. All the data were entered in Microsoft excel sheet and analyzed using SPSS software package.Conclusion: To conclude, after availing the healthcare service the patient shows its satisfaction and dissatisfaction in various areas. Thus, all deficiencies shall be addressed by the hospital with immediate effect to convert the dissatisfaction to satisfaction of inpatient in multispecialty teaching hospital, Odisha.

Keywords : Patient Satisfaction, Patient Expectation, Multispecialty Teaching Hospital, Improvement Service Quality.

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