The Influence of Efficiency, Reliability, and Responsiveness towards E-Customer Satisfaction on Redkendi Application

Authors : Faishal Haq Junaidi, Mudji Sabar

Volume/Issue : Volume 4 - 2019, Issue 12 - December

Google Scholar :

Scribd :

This research aims to analyze and evaluate the influence of efficiency, reliability, and responsiveness on E-Satisfaction in users of application redkendi. The population in this research is 33 companies that have made transactions through the online platform of PT Redkendi Andalan Mitra with 99 respondents. The data analysis technique used is multiple linear regression analysis using SPSS 25. The results showed that all X variables (efficiency, reliability and responsiveness partially had a positive and significant effect on the Y variable (e-satisfaction) and all X variables (efficiency, reliability, and responsiveness) simultaneously have a positive and significant effect on the variable y (e-satisfaction) The results of this research could be considered by companies to determine policies that can be taken to increase customer satisfaction.

Keywords : Efficiency, Reliability, Responsiveness, e- Satisfaction.


Paper Submission Last Date
31 - May - 2023

Paper Review Notification
In 1-2 Days

Paper Publishing
In 2-3 Days

Video Explanation for Published paper

Never miss an update from Papermashup

Get notified about the latest tutorials and downloads.

Subscribe by Email

Get alerts directly into your inbox after each post and stay updated.

Subscribe by RSS

Add our RSS to your feedreader to get regular updates from us.