The Influence of Emotional and Situational Factors on Impulsive Purchasing in M-Commerce


Authors : Kalpana K; Dr. Jayasree Krishnan

Volume/Issue : Volume 10 - 2025, Issue 7 - July


Google Scholar : https://tinyurl.com/2t5anc57

Scribd : https://tinyurl.com/2p9uccju

DOI : https://doi.org/10.38124/ijisrt/25jul549

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Abstract : The exponential rise of M-commerce platforms is changed consumer buying behavior around the world. Impulsive buying is a behavior based on a spur-of-the-moment and unplanned decision to purchase. It is far higher in digital settings than in real life due to real-time accessibility of goods and services, interface designs focusing on persuasion, and social influence mechanisms. This study attempts to make assessment of the psychological factors that cause an individual to purchase impulsively online and also looks into the subsequent aftermath of buying. Following a mixed-method approach, this research combines statistical survey data with interview findings to reveal the primary psychological constructs comprising hedonic motivations, fear of missing out, emotional triggers, and cognitive overload. These factors correlate highly with the predominance of impulsive buying tendencies and post-purchase recollections, including regret, satisfaction, and dissonance. The study provides vital information for marketers, psychologists, and strategists of digital commerce while also contributing to theory in consumer behavior within the digital commerce arena.

Keywords : Impulsive Buying, Mobile Commerce, Psychological Drivers, Post-Purchase Behavior, FOMO, Hedonic Motivation, Cognitive Overload.

References :

  1. Nablsi (2024) explored how AI-driven product recommendations enhance impulsive buying and evoke specific post-purchase emotions such as regret or satisfaction (Nablsi, 2024)
  2. Gokul (2024) confirmed that hedonic browsing significantly influences impulse buying urges and subsequent satisfaction in m-commerce environments (Gokul, 2024).
  3. Ying (2017) examined these dimensions in f-commerce, illustrating how social cues and peer interactions trigger online impulse buys, a finding equally pertinent to m-commerce (Ying, 2017).
  4. Osmani (2022) proposed a repurchase intention model in m-commerce integrating system factors and psychological constructs like perceived enjoyment and ease of use, providing a validated foundation for impulse buying research (Osmani, 2022).
  5. Mian (2023) presented a systematic review on impulse buying across e-commerce forms, identifying gaps in empirical studies connecting psychological drivers with post-purchase consequences in mobile settings (Mian, 2023).
  6. Sanchez (2024) observed that while impulsive acts generate immediate gratification, they often produce ambivalent or negative post-purchase emotions, prompting returns and affecting long-term loyalty (Sanchez, 2024).
  7. Srivastava et al. (2024) highlighted how post-purchase evaluations influence continued app usage and purchase frequency, positioning post-purchase emotions as crucial moderating variables in m-commerce impulse buying models (Srivastava et al., 2024).
  8. Anoop and Rahman (2024) conducted a meta-analytic structural equation modelling study covering impulse buying across digital commerce types).
  9. Deliana, S. R., Afifah, N., Listiana, E., Shalahuddin, A., & Hasanudin, H. (2024) The influence of fear of missing out (FoMO) and hedonism on online impulse buying in Generation Z Shopee users with subjective norm and attitude as mediation variables.
  10. Naavi, A., & Pradana, M. (2024) The influence of sales promotion and hedonic shopping motivation on impulsive buying at special-event day of online marketplace
  11. Annisa, A., & Nuvriasari, A. (2024) The effect of hedonic shopping motivation, visual merchandising and price discounts on impulsive purchases.
  12. Nurmalasari, E. N., Hartini, I., Putri, R. A., & Soesilo, P. K. M. (2024) Effect of FoMO and hedonic value on impulsive buying and post-purchase regret for purchasing skincare products at the online shop.
  13. Wang, X., Zhao, L., & Liu, Y. (2024) Understanding impulse buying in short video live e-commerce: The perspective of consumer vulnerability and product type Journal
  14. Feng, T., Li, H., & Chen, J. (2025) Beyond likes and comments: How social proof influences consumer impulse buying on short-form video platforms.
  15. Popescu, A. M., & Ionescu, R. I. (2024) Hedonic and impulsive consumer behavior stimulated by social media: Implications for sustainable fashion marketing.

The exponential rise of M-commerce platforms is changed consumer buying behavior around the world. Impulsive buying is a behavior based on a spur-of-the-moment and unplanned decision to purchase. It is far higher in digital settings than in real life due to real-time accessibility of goods and services, interface designs focusing on persuasion, and social influence mechanisms. This study attempts to make assessment of the psychological factors that cause an individual to purchase impulsively online and also looks into the subsequent aftermath of buying. Following a mixed-method approach, this research combines statistical survey data with interview findings to reveal the primary psychological constructs comprising hedonic motivations, fear of missing out, emotional triggers, and cognitive overload. These factors correlate highly with the predominance of impulsive buying tendencies and post-purchase recollections, including regret, satisfaction, and dissonance. The study provides vital information for marketers, psychologists, and strategists of digital commerce while also contributing to theory in consumer behavior within the digital commerce arena.

Keywords : Impulsive Buying, Mobile Commerce, Psychological Drivers, Post-Purchase Behavior, FOMO, Hedonic Motivation, Cognitive Overload.

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Paper Submission Last Date
31 - December - 2025

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