The Influence of Hospital Services on Patient Satisfaction in Islamic Banjarmasin Hospital


Authors : Norrahmiati

Volume/Issue : Volume 5 - 2020, Issue 7 - July

Google Scholar : http://bitly.ws/9nMw

Scribd : https://bit.ly/3ftK3gj

DOI : 10.38124/IJISRT20JUL647

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Abstract : This study aims to reveal the effect of hospital services on inpatient satisfaction. The respondents of this study were 90 inpatients at Banjarmasin Islamic Hospital. Regression analysis is used to analyze the effect of procedures, service time, costs, and service products on patient satisfaction. This study found evidence that simultaneously these variables had a positive effect on inpatient satisfaction at the Banjarmasin Islamic Hospital.

Keywords : Services Quality, Patient Satisfaction, Hospital, Islamic

This study aims to reveal the effect of hospital services on inpatient satisfaction. The respondents of this study were 90 inpatients at Banjarmasin Islamic Hospital. Regression analysis is used to analyze the effect of procedures, service time, costs, and service products on patient satisfaction. This study found evidence that simultaneously these variables had a positive effect on inpatient satisfaction at the Banjarmasin Islamic Hospital.

Keywords : Services Quality, Patient Satisfaction, Hospital, Islamic

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