This research aims to examine and analyze
the Influence of Hospitality Culture, Psychological
Wellbeing and Life Satisfaction on the Quality of
Employee Services at the Hotel Marilyn Serpong. This
research uses a comparative causal design with
quantitative methods. The sample used in this research
were all employees who's working at the Marilyn
Serpong hotel by using the technique of determining the
sampling of saturated data of 130 employees. Data were
analyzed using multiple linear regression with the help
of SPSS. The results of this research indicated that (1)
there is a positive and significant influence of
Hospitality Culture on service quality; (2) there is a
positive and significant influence of psychological
wellbeing on the quality of service; (3) there is a positive
and significant influence of life satisfaction on service
quality; (4) there is a positive and significant influence
of hospitality culture, psychological wellbeing, and life
satisfaction simultaneously on service quality.
Therefore, The Marilyn Serpong hotel management is
advised to pay attention and ensure the effective applied
of hospitality culture, strong psychological wellbeing,
and good life satisfaction to improve the service quality.
Keywords : Hospitality Culture, Psychological Well-Being, Life Satisfaction, Service Quality.