The Influence of System Quality, Information Quality and Service Quality on Net Benefit through User Satisfaction for Peduli Lindungi Applications in the Merdeka University Malang Postgraduate Program

Authors : Boe Tong Widada; Syarif Hidayatullah; Nanik Sisharini

Volume/Issue : Volume 8 - 2023, Issue 7 - July

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This research is based on the main problem, namely the worldwide pandemic outbreak caused by Severe Acute Respiratory Syndrome Coronavirus 2 (SARS-CoV-2) aka COVID-19. As the virus began to spread globally on earth, the World Health Organization (WHO) announced on 30 January 2020 that COVID-19 was a Public Health Emergency of International Concern (PHEIC). The PeduliLindungi (Contact Tracing) application relies on the support of the community to share location data with the server when traveling or to public places where there are crowds of people (train stations, malls) so that tracing the history of contact records with sufferers of COVID-19 can be done with the help of a computer. The study was used to examine the effect of System Quality (X1) Information Quality (X2) Service Quality (X3) as the independent variable and Net Benefit as the Dependent variable (Y2) through User Satisfaction (Y1). Data processing includes analysis of reliability, validity, normality test, multicollinearity, heteroscedasticity, and autocorrelation. This research uses quantitative analysis through the use of the Path Analysis Method which is intended to determine the magnitude of the influence of the independent variables on the dependent variable. Respondents were Postgraduate students at the Merdeka University Malang class of 2020 and 2021. The research was carried out by distributing a questionnaire via the Google form via Whatsapp with a Lickert scale. The research studied the direct and indirect relationship between System Quality (X1) Information Quality (X2) Service Quality (X3) as an independent variable and Net Benefit as a Bound variable (Y2) through User Satisfaction (Y1). From the results of the regression analysis, the coefficient that links the dependent and independent variables is obtained.

Keywords : quality, system, information, net benefit, Application, PeduliLindungi.


Paper Submission Last Date
31 - December - 2023

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