The Influence of Trust and Collaborative on Employee Satisfaction and its Implication to Productivity of XYZ Bank


Authors : Cindy Permatasari Surya; M. Ali Iqbal

Volume/Issue : Volume 8 - 2023, Issue 2 - February

Google Scholar : https://bit.ly/3IIfn9N

Scribd : https://bit.ly/3Ernfgr

DOI : https://doi.org/10.5281/zenodo.7659310

Abstract : This research is about the implementation of trust and collaboration to support the satisfaction and productivity of bank xyz employees. Through the cultural transformation process of BUMN, on July 1st 2020 officially establish AKHLAK as the BUMN's core value, so that the work culture transformation program runs effectively and efficiently, BUMN must know in advance what the current conditions of the organization's work culture is. XYZ Bank itself is proactive and committed to implementing AKHLAK values to realize the spirit of Indonesian BUMN. So this research was discussed the implementation of XYZ Bank in 2022 while prioritizing Trust and Collaborative values as the realization of the awards obtained as Best BUMN Trust and Best BUMN Collaborative, with the implementation of Trust and Collaborative at XYZ Bank, factors that influence the increased sense of satisfaction and lack of employee satisfaction in the work environment and what factors influence the increase and decrease in work productivity. Given the importance of supporting factors for employee satisfaction and work productivity through the XYZ Bank work culture. The data analysis method was used the partial least square structural equation model (SEMPLS). The population in this study are employees of XYZ Bank head office, region and branch. The number of samples is 206 employees. The results of this study was indicate that the Trust variable has a positive and significant effect on the Satisfaction variable, beside that the Trust variable has a positive and significant effect on Productivity, there were a positive and significant effect on the Satisfaction variable on Productivity, the Collaborative variable has a positive and significant effect on Satisfaction, the Collaborative variable has an effect positive and significant to Productivity.

Keywords : Trust, Collaborative, Satisfaction, Productivity

This research is about the implementation of trust and collaboration to support the satisfaction and productivity of bank xyz employees. Through the cultural transformation process of BUMN, on July 1st 2020 officially establish AKHLAK as the BUMN's core value, so that the work culture transformation program runs effectively and efficiently, BUMN must know in advance what the current conditions of the organization's work culture is. XYZ Bank itself is proactive and committed to implementing AKHLAK values to realize the spirit of Indonesian BUMN. So this research was discussed the implementation of XYZ Bank in 2022 while prioritizing Trust and Collaborative values as the realization of the awards obtained as Best BUMN Trust and Best BUMN Collaborative, with the implementation of Trust and Collaborative at XYZ Bank, factors that influence the increased sense of satisfaction and lack of employee satisfaction in the work environment and what factors influence the increase and decrease in work productivity. Given the importance of supporting factors for employee satisfaction and work productivity through the XYZ Bank work culture. The data analysis method was used the partial least square structural equation model (SEMPLS). The population in this study are employees of XYZ Bank head office, region and branch. The number of samples is 206 employees. The results of this study was indicate that the Trust variable has a positive and significant effect on the Satisfaction variable, beside that the Trust variable has a positive and significant effect on Productivity, there were a positive and significant effect on the Satisfaction variable on Productivity, the Collaborative variable has a positive and significant effect on Satisfaction, the Collaborative variable has an effect positive and significant to Productivity.

Keywords : Trust, Collaborative, Satisfaction, Productivity

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