Authors :
Jay-Lynne May S. Escalona
Volume/Issue :
Volume 7 - 2022, Issue 4 - April
Google Scholar :
https://bit.ly/3IIfn9N
Scribd :
https://bit.ly/3wmHqHB
DOI :
https://doi.org/10.5281/zenodo.6539332
Abstract :
The purpose of this research study was to
assess the level of trust given by the community to the
private security and police personnel for public safety in
the Municipality of San Nicolas.
The theoretical framework of this research was
anchored on social trust theory and institutional trust
theory. Social trust theory indicates that social support is
an important concept in this theory. When individuals
perceive a high level of social support, they hold a high
level of trust in society, which motivates them toward
positive behavior. While the institutional trust, citizens
expect institutions to perform efficiently, effectively,
fairly and ethically in accordance with the roles assigned
to them by law or with social norms in the eyes of
citizens.
The study employed a mixed methods research
design and descriptive type data analysis used to
describe the level of trust and factors affecting the trust
of the community towards private security and police
personnel for public safety. Data were collected from 25
respondents, selected randomly from the Municipality of
San Nicolas. Moreover, structured survey questionnaire
and an open-ended interview was also used to enrich the
information in respondents’ own words on the factors
affecting their trust to the private security and police
personnel.
As a result, the level of trust of the community
towards private security for public safety is, majority
appeared to be Strongly Agree. The respondents stated
that, they are satisfied that the private security is doing
their job well and they are willing to cooperate with
them if necessary. Further, respondent also agreed that
they felt secured with the presence of private security.
However, in an open-ended interview, respondents were
asked about their experience and how did it affect their
trust towards the private security and police personnel.
Respondents were able to mention their concerns
specifically on the unfair treatment; sense of
responsibility; communication and their expectation to
public safety. Hence, the researcher suggested that
performance evaluation is imperative to provide
guidance on measuring trust within community level to
set a room for personnel’s attitude and work reliability
improvement. Because it is believed that, a police force
that fails to secure public trust and establish its
legitimacy simply does not function effectively (Hough &
Roberts, 2004).
Keywords :
Level of trust; performance evaluation; public trust; private security; police personnel.
The purpose of this research study was to
assess the level of trust given by the community to the
private security and police personnel for public safety in
the Municipality of San Nicolas.
The theoretical framework of this research was
anchored on social trust theory and institutional trust
theory. Social trust theory indicates that social support is
an important concept in this theory. When individuals
perceive a high level of social support, they hold a high
level of trust in society, which motivates them toward
positive behavior. While the institutional trust, citizens
expect institutions to perform efficiently, effectively,
fairly and ethically in accordance with the roles assigned
to them by law or with social norms in the eyes of
citizens.
The study employed a mixed methods research
design and descriptive type data analysis used to
describe the level of trust and factors affecting the trust
of the community towards private security and police
personnel for public safety. Data were collected from 25
respondents, selected randomly from the Municipality of
San Nicolas. Moreover, structured survey questionnaire
and an open-ended interview was also used to enrich the
information in respondents’ own words on the factors
affecting their trust to the private security and police
personnel.
As a result, the level of trust of the community
towards private security for public safety is, majority
appeared to be Strongly Agree. The respondents stated
that, they are satisfied that the private security is doing
their job well and they are willing to cooperate with
them if necessary. Further, respondent also agreed that
they felt secured with the presence of private security.
However, in an open-ended interview, respondents were
asked about their experience and how did it affect their
trust towards the private security and police personnel.
Respondents were able to mention their concerns
specifically on the unfair treatment; sense of
responsibility; communication and their expectation to
public safety. Hence, the researcher suggested that
performance evaluation is imperative to provide
guidance on measuring trust within community level to
set a room for personnel’s attitude and work reliability
improvement. Because it is believed that, a police force
that fails to secure public trust and establish its
legitimacy simply does not function effectively (Hough &
Roberts, 2004).
Keywords :
Level of trust; performance evaluation; public trust; private security; police personnel.
