The Reaction over Customer Satisfaction through Service Quality Variable at Tennis School in Cilandak Town Square


Authors : Bintang Situmorang, Triyadi, Johan Hendri Prasetyo

Volume/Issue : Volume 5 - 2020, Issue 3 - March

Google Scholar : https://goo.gl/DF9R4u

Scribd : https://bit.ly/34H6laF

The main purpose about these research was to get an information regarding effect of service quality towards the customer satisfaction at tennis schools. The research method was associative qualitative method as for quantitative data processing techniques wore statistical analysis. The population and sample amounted to 133 customers at Tennis School Cilandak Town Square in South Jakarta, and aged between 15-16 years. Samples has using the Slovin formula with an error level of 5% and earned sample of 80 respondents. According to result and there's obtained positive and intention effect between service quality to customers satisfaction at tennis school customers in Cilandak Town Square, South Jakarta with an inputs of 44.70% so if service quality has improved so do with customer satisfaction.

Keywords : Service Quality and Customer Satisfaction.

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