Authors :
Khaoula FATOUH; Malak JIBRAILI; Aziz MOUTAHADDIB
Volume/Issue :
Volume 9 - 2024, Issue 12 - December
Google Scholar :
https://tinyurl.com/4vchymbu
Scribd :
https://tinyurl.com/2267scdp
DOI :
https://doi.org/10.5281/zenodo.14590790
Abstract :
This study investigates the role of
technological innovation in improving the performance
of microfinance institutions (MFIs) in Morocco. MFIs
play a critical role in financial inclusion by providing
essential services to marginalized populations,
particularly in rural areas. The adoption of technologies
such as customer relationship management (CRM)
systems, financial management applications, and mobile
payment solutions has enhanced operational efficiency.
However, challenges like high implementation costs,
technical skill gaps, and resistance to change persist,
limiting broader adoption. Using a qualitative approach,
data was collected from all 11 Moroccan MFIs through
structured questionnaires. Findings reveal that while
technology significantly improves risk management and
operational processes, its impact on client satisfaction
remains limited. Future prospects include adopting
advanced technologies like artificial intelligence and
blockchain. Recommendations include capacity-building
initiatives, investment in secure digital infrastructure,
and fostering public-private partnerships to accelerate
digital transformation. The study also highlights the
need for further research on the financial and social
impacts of these innovations over time.
Keywords :
Microfinance, Technology, MFI, CRM, Performance, Innovation.
References :
- Armendáriz, B., & Morduch, J. (2010). The Economics of Microfinance. MIT Press.
- Banerjee, A., & Duflo, E. (2011). Poor Economics: A Radical Rethinking of the Way to Fight Global Poverty. PublicAffairs.
- Khandker, S. R. (2005). Microfinance and Poverty: Evidence Using Panel Data from Bangladesh. The World Bank Economic Review, 19(2), 263–286.
- Morduch, J. (2000). The Microfinance Schism. World Development, 28(4), 617–629.
- Schumpeter, J. A. (1934). The Theory of Economic Development. Harvard University Press.
- Aboussad, A., & Benhalima, H. (2016). La digitalisation et son impact sur les institutions de microfinance au Maroc. Revue Marocaine d’Économie, 4(2), 101–120.
- Berger, A. N., & Frame, W. S. (2007). Small Business Credit Scoring and Credit Availability. Journal of Small Business Management, 45(1), 5–22.
- Cull, R., Demirgüç-Kunt, A., & Morduch, J. (2007). Financial Performance and Outreach: A Global Analysis of Leading Microbanks. Economic Journal, 117(517), F107–F133.
- Ledgerwood, J. (1999). Microfinance Handbook: An Institutional and Financial Perspective. World Bank Publications.
- Moroccan Microfinance Association (2023). Annual Report on Microfinance in Morocco. AMMC Publications
This study investigates the role of
technological innovation in improving the performance
of microfinance institutions (MFIs) in Morocco. MFIs
play a critical role in financial inclusion by providing
essential services to marginalized populations,
particularly in rural areas. The adoption of technologies
such as customer relationship management (CRM)
systems, financial management applications, and mobile
payment solutions has enhanced operational efficiency.
However, challenges like high implementation costs,
technical skill gaps, and resistance to change persist,
limiting broader adoption. Using a qualitative approach,
data was collected from all 11 Moroccan MFIs through
structured questionnaires. Findings reveal that while
technology significantly improves risk management and
operational processes, its impact on client satisfaction
remains limited. Future prospects include adopting
advanced technologies like artificial intelligence and
blockchain. Recommendations include capacity-building
initiatives, investment in secure digital infrastructure,
and fostering public-private partnerships to accelerate
digital transformation. The study also highlights the
need for further research on the financial and social
impacts of these innovations over time.
Keywords :
Microfinance, Technology, MFI, CRM, Performance, Innovation.