Turnaround Strategies and Performance of Water and Sanitation Companies in Kenya: A Case Study of Nyeri Sub-County

Authors : Mbaluka Dennis Mulinge; Brown Kitur

Volume/Issue : Volume 8 - 2023, Issue 10 - October

Google Scholar : https://tinyurl.com/2s46p66b

Scribd : https://tinyurl.com/39nz8es4

DOI : https://doi.org/10.5281/zenodo.10071381

Water and Sanitation services are rights enshrined in the constitution that every Kenyan needs to enjoy. The United Nations SDG number envisages a world where water and Sanitation are available by 2030. The Water Act 2016 Section 78 mandates water and sewerage companies to be responsible for providing water and sewerage in a specified area. The study's primary goal was to ascertain the turnaround strategies and performance of water distribution and sanitation companies in Kenya, a case study of Nyeri Sub-County. The particular objectives of the research are; to analyze the influence of reorganization, and repositioning strategies on the performance of Nyeri Water and Sanitation Company. Utilizing questionnaires, the study used a descriptive research design to gather data from 179 employees at NYEWASCO. Statistical Package for the Social Sciences (SPSS) Version 25 was used to clean, code, and analyze the collected qualitative data. The analyzed data was presented using tables and graphs. The study found that reorganization and repositioning strategies had positive significant effects on organizational performance. The study concluded that the reorganization strategy led to increased employee performance and improved employee morale which positively affected organization performance. Further, the study also concluded that the adoption of a repositioning strategy helped the organization to be forward-looking in investing in areas that serve the increased customer base. The study recommended the adoption of the reorganization strategy on not only top management but also internal staff and a need to reorganize the workforce and have a mixture of the young and the experienced to increase productivity and business stability. The study's recommendations for the repositioning strategy included expanding into new markets to reach a wider audience of customers and making additional investments in water and sewer infrastructure to keep up with demand from all of its customers. On market redefinition strategy the study recommended investment in technology to reduce leaks and increase the effectiveness of providing sewage and water adoption of a customer-centric approach where customer complaints.

Keywords : Turnaround Strategies, Performance of Water and Sanitation Companies, Organizational Performance. Reorganization Strategies, and Repositioning Strategies.


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31 - December - 2023

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