Authors : Yash Mahajan; Vidya Chitre; Pankaj Kataria; Anuj Kokane

Volume/Issue : Volume 8 - 2023, Issue 4 - April

Google Scholar : https://bit.ly/3TmGbDi

Scribd : https://bit.ly/42noTsZ

DOI : https://doi.org/10.5281/zenodo.7894516

Abstract : Software applications offer various user interfaces, including command line, graphical user interface (GUI), menu driven, form-based, and natural language, among others. While GUI and web-based interfaces are the most commonly used, there are situations where an alternative user interface is necessary. In the context of college websites, finding specific information can be challenging for visitors who are not students or employees. To address this issue, college inquiry chatbots can be implemented as a fast, standardized, and informative widget to enhance the user experience and provide relevant information. One such interface is the chatbot-based conversational user interface, which is a type of bot that operates within chat platforms. These chatbots allow new students to interact with graphical interfaces or widgets, and they typically provide a stateful service by saving data from each session. These chatbots are intelligent systems that utilize artificial intelligence (AI) and natural language processing (NLP) algorithms to answer a range of queries related to academic, examination, placement, and other miscellaneous activities.

Keywords : Graphical User Interface (GUI), Chatbot-based Conversational User Interface, College Inquiry Chatbo