Authors : Buenaventura, Jessie Laureen E.; Gonzales, Dexter O.; Javier, Justine A.; Lanic, Angelo Gabriel C.; Monilla, Leandro Kurt S.

Volume/Issue : Volume 9 - 2024, Issue 4 - April

Google Scholar : https://tinyurl.com/3b6cn8wp

Scribd : https://tinyurl.com/mpjd6ttd

DOI : https://doi.org/10.38124/ijisrt/IJISRT24APR2480

Abstract : Effective communication is crucial for organizational success. This study explores communication practices within an engineering firm, to understand how communication models impact project dynamics and stakeholder relationships. We adopted a qualitative approach, conducting face-to-face, semi-structured interviews with employees and executives. The firm’s unique approach to construction projects makes it an ideal case study for understanding how communication influences this field. This research aims to unravel the communication culture within the firm, including formal and informal communication channels, and how these practices affect workplace stability and effectiveness using communication models from past researchers, such as Organizational Culture Theory, the Transactional Communication Model, and the Interactive Communication Model. The findings can help reshape communication strategies in construction, fostering better stakeholder relationships and project success. This study contributes to the body of knowledge on communication in engineering workplaces by providing insights into communication practices and their impact on an organization's efficiency and stakeholder dynamics.

Keywords : Communication Practices, Construction, Miscommunication, Project Success, Organizational Culture.

References :

1. Akpa, V. O., Asikhia, O. U., & Nneji, N. E. (2021). Organizational culture and organizational performance: A review of literature. International Journal of Advances in Engineering and Management, 3(1), 361-372.
2. Alarcón, L. F., & Ashley, D. B. (1996, September 1). Modeling Project Performance for Decision Making. ASCE Library. https://doi.org/10.1061/(ASCE)0733-9364(1996)122:3(265)
3. Ashman, M. (2018, June 13). 3.2 Communication models. Pressbooks.  https://pressbooks.bccampus.ca/professionalcomms/chapter/3-2-the-communication-process-communication-in-the-real-world-an-introduction-to-communication-studies/
4. Bahmani H, Zhang W. Application of System Thinking and Factors Interrelationship Analysis to Identify Primary Success Factors of Post-Natural Disaster Recovery Projects. Sustainability. 2021; 13(6):3392. https://doi.org/10.3390/su13063392
5. Bryson, J. M., & Bromiley, P. (1993). Critical factors affecting the planning and implementation of major projects. Strategic Management Journal, 14(5), 319-337. https://doi.org/10.1002/smj.4250140502
6. Bucăţa, & Rizescu. (2017, March). The Role of Communication in Enhancing Work Effectiveness of an Organization. Research Gate. Retrieved February 23, 2024, from https://www.researchgate.net/publication/316360042_The_Role_of_Communication_in_Enhancing_Work_Effectiveness_of_an_Organization 
7. Coleman, P. T., Deutsch, M., & Marcus, E. C. (Eds.). (2014). The handbook of conflict resolution: Theory and practice. John Wiley & Sons.
8. Dingwall, J. R., Labrie, C., McLennon, T., & Underwood, L. (2019). Professional Communications. https://openlibrary-repo.ecampusontario.ca/jspui/handle/123456789/619
9. Elgoibar, Armstrong, & Euwema. (2022, January 12). Conflict Management in the Workplace. Obo. https://www.oxfordbibliographies.com/display/document/obo-9780199828340/obo-9780199828340-0293.xml
10. Gamil, Y., & Abd Rahman, I. (2023). Impact of poor communication on dispute occurrence in the construction industry: a preliminary exploratory study of Yemen construction industry. International Journal of Construction Management, 23(16), 2729-2735. 
11. Guirdham, M., & Guirdham, O. (2017). Communicating across cultures at work. Bloomsbury Publishing.
12. Imachukwu, O. T. (2014). Exploring perspectives of cultural differences in the workplace.  Walden University.
13. Kalogiannidis, S. (2020). Impact of effective business communication on employee performance. European Journal of Business and Management Research, 5(6).
14. Malik, S., Taqi, M., Martins, J. M., Mata, M. N., Pereira, J. M., & Abreu, A. (2021, April 19).  Exploring the Relationship between Communication and Success of Construction Projects: The Mediating Role of Conflict. Sustainability. https://doi.org/10.3390/su13084513
15. Maneerutt. (2022, November 17). View of Miscommunication at the Workplace: Causes and Ways to Improve Internal Communication. Retrieved March 2, 2024, from http://www.assumptionjournal.au.edu/index.php/AU-GSB/article/view/5795/3297 
16. Mehrabian, A. (1981) Silent Messages: Implicit Communication of Emotions and Attitudes. 2nd Edition, Wadsworth, Belmont.
17. Mor, A., Kathpalia, J., Tyagi, R., & Sharma, T. (2023, January 1). Economic Problems and Financial Support to Elderly Women in Rural and Urban Areas of Haryana. ResearchGate. https://www.researchgate.net/publication/378067789_Economic_Problems_and_Financial_Support_to_Elderly_Women_in_Rural_and_Urban_Areas_of_Haryana
18. Musheke, M. M., & Phiri, J. (2021, January 1). The Effects of Effective Communication on Organizational Performance Based on the Systems Theory. Open Journal of Business and Management. https://doi.org/10.4236/ojbm.2021.92034 
19. Rahmat, N., Razali, N., & Awang, N.(2019). AN INVESTIGATION OF THE INFLUENCE OF COMMUNICATION AT THE OPERATIONAL AND INDIVIDUAL LEVEL AT THE WORKPLACE. European Journal of Social Sciences and Studies. http://dx.doi.org/10.46827/ejsss.v0i0.688
20. Ribbens, R. (2022, October 20). Misinterpretation of speaker intent in a multilingual workforce. Communicare Journal for Communication Studies in Africa. https://doi.org/10.36615/jcsa.v26i2.1722
21. Rubin H., & Rubin I. (2019). What we do what we do: Philosophy of Qualitative Interviewing. Sage Research Methods, 19-38. http://dx.doi.org/10.4135/9781452226651 
22. Saad, N., & Kaur, P. (2020, June 30). Organizational Theory and Culture in Education. Oxford Research Encyclopedia of Education. https://doi.org/10.1093/acrefore/9780190264093.013.665 
23. Said, M., & Said, L. R. (2018). Differences in Employee Perceptions on Downward and Upward Communications. Academy for Global Business Advancement, 15, 822-830.
24. Salthe, S. N. (1985). Evolving hierarchical systems: their structure and representation. Columbia University Press. https://www.degruyter.com/document/doi/10.7312/salt91068/html
25. Salvation, M. D. (2019, January 31). Communication and Conflict Resolution in the Workplace. Dev Sanskriti : Interdisciplinary International Journal. https://doi.org/10.36018/dsiij.v13i.112
26. Sanina, A., Balashov, A., Rubtcova, M., & Satinsky, D. (2017). The effectiveness of communication channels in government and business communication. Information Polity. 22. 1-17. 10.3233/IP-170415.
27. Schein, E. H. (1990). Organizational culture (Vol. 45, No. 2, p. 109). American Psychological Association. https://dspace.mit.edu/bitstream/handle/1721.1/2224/SWP-2088-24854366.pdf?sequenc..
28. Shrivastava, S., & Prasad, V. (2019). Importance of Effective Communication Strategies to Improve Workplace Communication. International Journal of Recent Technology and Engineering, 8(3S3), 161–168. https://doi.org/10.35940/ijrte.c1047.1183s319
29. Sias, P. M. (2009). Organizing Relationships: Traditional and Emerging Perspectives on Workplace Relationships. Sage Publications.
30. Stubbe, M. (2017, August 9). Miscommunication at Work. Routledge eBooks. https://doi.org/10.4324/9781315690001-22 
31. Sulistiani, I., & Sipakoly, S. (2024). DYNAMICS OF INTERPERSONAL COMMUNICATION IN IMPROVING TEAMWORK EFFICIENCY. Jurnal Komunikasi, 2(2), 186-197.
32. Sus (MA), V., & Drew (PhD), C. (2023, March 18). Interactive Model of Communication: Examples and Definition (2023). Helpfulprofessor.com. https://helpfulprofessor.com/interactive-model-of-communication/
33. Tenny, S., Brannan, G. D., & Brannan, J. M. (2022, September 18). Qualitative Study. PubMed; StatPearls Publishing. https://pubmed.ncbi.nlm.nih.gov/29262162/ 
34. Troise, C., Camilleri, M. A. (2021). The Use of Digital Media for Marketing, CSR Communication and Stakeholder Engagement. 10.1108/978-1-80071-264-520211010.
35. University of Minnesota. (2016, September 29). The Communication Process. Umn.edu; University of Minnesota Libraries Publishing edition, 2016. This edition adapted from a work originally produced in 2013 by a publisher who has requested that it not receive attribution. https://open.lib.umn.edu/communication/chapter/1-2-the-communication-process/