Investigation of How E-Risk Deters E-Readiness of Banks in Ghana

Authors : Carlo K.M.H. Adadevoh, Agyenna kesse-Tachi, Prof. Ntim

Volume/Issue : Volume 3 - 2018, Issue 2 - February

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There are inherent risks in banking which makes it necessary to investigate e-risk in the banking industry. Risk particularly deters customers, making e-risk one of the factors that determine whether a bank gets ready to adopt e-commerce. The study collected data from banks in the Greater Accra Region and used the principal component analysis to test whether all or some of the e-risk variables deter e-readiness in the banking industry. The study concluded that fourteen e-risk variables deter banks e-readiness. These variables included outsourcing, unauthorized access to a web site, and retrieval of confidential customer information by hackers, interruption of service provider’s, loss of customers among others. Therefore, for banks to manage e-risk, they must endeavor to implement security policies and measures, coordinate internal communication, evaluate and upgrade products and services regularly and test systems operations regularly.

Keywords : e-commerce, e-banking, e-risks, e-assets.


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