Authors : Anushuya Ghosh; Vishnu Suresh K; Dr.Vinoth S; Dr. Gopalakrishnan. C

Volume/Issue : Volume 8 - 2023, Issue 11 - November

Google Scholar : https://tinyurl.com/yc4cba93

Scribd : https://tinyurl.com/yjkwh2jy

DOI : https://doi.org/10.5281/zenodo.10149101

Abstract : This research focuses on the challenges and opportunities associated with digital financial services for low-income populations. The study reveals that low- income individuals face several barriers to accessing and utilizing digital financial services. These challenges include limited awareness or knowledge about such services, lack of trust, inadequate digital literacy and skills, high costs, insufficient infrastructure, and poor mobile network coverage. Addressing these challenges is crucial to enable greater adoption and usage of digital financial services among low-income populations. Digital financial services offer opportunities for low-income populations, such as increased access to financial services, enhanced financial literacy and management, reduced transaction costs, improved transparency in financial transactions, and facilitation of e-commerce activities. These opportunities have the potential to empower low-income individuals, promote financial inclusion, and improve their overall financial well-being. Users of digital financial services highly value the convenience, improved financial management, faster transactions, lower fees, increased access to services, savings and investment options, and enhanced financial security provided by these services.

Keywords : Digital Financial Services, Opportunities, Challenges, Benefits, Risks.