Authors : Divya Gangaram Shinde

Volume/Issue : Volume 11 - 2026, Issue 2 - February

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DOI : https://doi.org/10.38124/ijisrt/26feb700

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Abstract : The current research aims to evaluate the integration of Artificial Intelligence (AI) within healthcare environments, comparing the rates of integration and efficiency perceptions for both clinical professionals, namely doctors and nurses, and non-clinical staff, covering administrative and billing personnel. Data for this research were collected through a structured questionnaire that focused on the realities of day-to-day interactions with AI technologies, professionals' confidence with AI-generated diagnoses, efficiency perceptions of AI integration, and the risks of compromising patient data privacy. It is clear from these findings that there are distinguishable differences between each group. The administrative workers reported higher levels of adoption when it came to scheduling and billing, revealing some significant advantages to operational efficiency. The clinical workers, on the other hand, reflected a sense of caution, concerns about diagnostic accuracy and liability, and the absence of "human touch." Both groups, nonetheless, acknowledged AI as a force of evolution in medicine and reinforced the necessity to establish guidelines and training. This implies the increased rate at which administrative tasks are becoming automated, yet the "human-in-the-loop" plays a vital role in decision-making. Training programs need to be implemented on a larger scale for the gap between technological capacity and trust to be filled, so AI can be harnessed for support, not replacement, of medical decisionmaking.

Keywords : Artificial Intelligence, Healthcare Adoption, Clinical or Administrative, AI Ethics, Efficiency in Workflow, Medical Diagnostics.

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